PRAXIS' Courses

Our courses are conducted on site for client teams.
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Process Improvement Courses

Our approach to Process Improvement Training is built on the Language/Action framework, and highlights the relationship between the customer and the performer / provider in each business process. This allows organizations to clearly link process design to the performance of the organization as a whole in satisfying its external customers, and to individual performance satisfying internal customers. Specific services we offer in this category include:

A Human Approach to Business Process Redesign. This course gives process improvement teams a powerful toolset and approach for planning and implementing projects to design their processes, roles, and commitments, with a focus on the value those processes bring to the organization's internal and external customers. During the course, students learn to analyze current processes, set performance targets, identify and prioritize areas for improvement based on measurable performance gains, develop process redesigns, and determine the supporting tools and systems needed to implement process redesigns. This is a practical, hands-on course in which students develop strategies, initial analyses and redesigns for processes in which they are currently engaged. Students also develop plans for carrying out their own process redesign projects. This course is structured so that students practice their new BPR skills in their own work environments, share their experiences, and receive feedback on the results This course is tailored to meet the specific needs of an individual organization.

Business Process Redesign Facilitation. As teams begin their business process redesign efforts, it is important those with most knowledge of the process, and most opportunity to improve it, jointly identify issues, opportunities, and redesign strategies. To ensure that process redesign teams use their time efficiently and productively, PRAXIS facilitators provide guidance in effective group process and in business process redesign practices.

BPR Project Management. For large and complex efforts, coordination of multiple teams is required. This includes coordinating schedules, the relationship among the business processes and teams, performance targets, staff resources, and budgets. We help teams structure each project and sub-project as a business process, identifying the customer, the person with primary responsibility and accountability for project success, results desired by the customer, the interaction among the various teams required to ensure project success, and strategies for successfully preparing, negotiating, completing and evaluating the project These are powerful tools in support of highly effective process and quality improvement projects.