PRAXIS' Service Offerings
PRAXIS brings sound
quality and organizational development principles to its business
transformation and information technology projects.
In addition, Praxis
Northwest, LLC is pleased to be an approved firm under the
Washington Department of Personnel’s Organizational Development
Consultant and Trainer/Presenter program. Learn
more about the areas of service we are approved for under this
program, including our experience in each area.
Our work is centered
in the following service areas:
Defining
Organizational Goals and Strategies
Our core service
offering in this area is Strategic Planning Facilitation. The
basic planning process involves discerning the core values
of the organization, envisioning--and declaring—its preferred
future, and developing the means to attain that future through
strategies, action plans, accountability for those plans, and
staff commitment. The best possible plan is achieved when a
representative cross-section of staff and stakeholders is involved,
guided by an experienced facilitator.
Improving Customer and Supplier
Relationships
Using a coordination-based approach to building
effective business relationships, we help organizations solidify
relationships with key external stakeholders (customers and suppliers).
Our approach starts with clarifying the needs and expectations
of both customers and suppliers, and reaching clear agreement
about what is to be delivered. Building on this shared understanding,
effective communication can take place about the status of work,
and all parties involved can assess the responsiveness and quality
of the delivered product or service. Focused accountability (that
is, identifying the specific responsibility of each individual
involved) is another important tool for building a well-coordinated
business organization. Building trust in this way with customers
and suppliers has proven to be one of the most powerful tools
available to ensure business success.
Based on this approach, we provide the following services:
- Assessment
of External Business Relationships. We have built an
inventory tool and process for determining how effectively
coordination is occurring with an organization’s external
stakeholders. This allows us to offer this service as a
facilitated self-assessment, or as an “audit” conducted
by our staff. We also help identify key indicators and
measures to help the organization assess its current business
relationships, and to monitor progress as those relationships
improve.
- Business Process Redesign
Training. Working with customers and suppliers involves
some of the most important business processes for any organization.
This course builds skills in identifying the critical components
of a well-coordinated business process, creating effective
process redesigns, and listening and communicating with
business partners. It is a hands-on course, with much of
the time spent in exercises and working on actual processes
students bring with them to the class.
- Coaching / Project Management
for Business Process Redesign Projects. We provide
as-needed support to executives, managers and staff teams
in the management and implementation of business process
redesign projects undertaken to improve coordination with
stakeholders. This assistance can include aligning the
project with the organization’s key strategies for success,
identifying the most promising improvement opportunities,
determining measures of success, mentoring participants
in effectively communicating requests, offers and promises,
organizing the project team, managing assignments and commitments,
and demonstrating and assessing project results.
Improving
Coordination within the Organization
Using a coordination-based approach to building
effective business relationships, we help organizations solidify
working relationships among managers and teams within the organization.
Our approach starts with clarifying the needs and expectations
of internal customers and performers, aligning those needs with
the organization’s relationship to external customers and suppliers,
and reaching clear agreement about what must be delivered internally
in order to meet customer demand. Building on this shared understanding,
effective communication can take place about the status of work,
and all parties involved can assess the responsiveness and quality
of the completed work. Focused accountability (that is, identifying
the specific responsibility of each individual involved) is another
important tool for building a well-coordinated business organization.
We have found this approach builds trust among employees, and
it is that trust that enables the organization as a whole to
consistently meet and exceed customer needs.
Based on this approach, we provide
the following services:
- Assessment of Internal Business
Relationships. We have built an inventory tool and
process for determining how effectively coordination is
occurring within an organization—that is among the various
networks of customers and performers. This allows us to
offer this service as a facilitated self-assessment, or
as an “audit” conducted by our staff. We also help identify
key indicators and measures to help the organization evaluate
its current business operations, and to monitor progress
as improvements are made.
- Business Process Redesign
Training. Internal process design can either support
or detract from the organization’s ability to deliver value
to its customers. This course builds skills in identifying
the critical components of a well-coordinated business
process, creating effective process redesigns, and listening
and communicating with internal customers and suppliers.
It is a hands-on course, with much of the time spent in
exercises and working on actual processes students bring
with them to the class.
- Coaching / Project Management
for Business Process Redesign Projects. We provide
as-needed support to executives, managers and staff teams
in the management and implementation of business process
redesign projects undertaken to improve internal coordination.
This assistance can include aligning the project with the
organization’s key strategies for success, identifying
the most promising improvement opportunities, determining
measures of success, mentoring participants in effectively
communicating requests, offers and promises, organizing
the project team, managing assignments and commitments,
and demonstrating and assessing project results.
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